Dependable systems
Servers, networks and databases are maintained and monitored.
Ncarnate Run
Reliable infrastructure. Supported end to end.
Keep critical systems secure, available, and ready for change with coordinated support across servers, databases, virtual environments, and cloud platforms. We document the current estate, prioritise operational risks, and establish practical monitoring, backup, recovery, and support routines.
Infrastructure services
Infrastructure support works best when responsibilities, access, service priorities, and recovery expectations are explicit. We begin with a structured review of the current estate, document dependencies, and agree the operational checks and escalation routes that protect day-to-day service.
Every engagement starts with your goals and constraints. We agree a focused first release, deliver in reviewable stages and stay with you after launch.
Our capabilities
From the business need to the working solution.
A focused scope connects the features you need with the way your team and customers will use them.
- 01
Linux and Windows server support
Administer physical and virtual Linux and Windows Server environments, including patch planning, account and access reviews, service monitoring, performance checks, and incident investigation.
- 02
Database administration and support
Support relational and NoSQL data platforms, including MySQL, PostgreSQL, Microsoft SQL Server, Oracle, and suitable NoSQL databases. Review availability, access, backups, capacity, query performance, and recovery procedures.
- 03
VMware and virtual infrastructure
Support VMware estates and virtual machines through health checks, capacity reviews, snapshot and backup controls, lifecycle planning, and coordination of host or guest maintenance.
- 04
Cloud operations and continuity
Operate cloud-hosted workloads with practical monitoring, cost and capacity reviews, backup validation, access controls, incident response, and documented recovery arrangements.
What you gain
Business benefits that matter.
The practical difference this service makes to your team and customers.
Security in place
Updates, access controls and backups reduce risk.
Fewer disruptions
Problems are spotted and addressed before they affect your team.
One point of contact
A single team supports the infrastructure behind your applications.
Our approach
A practical path forward.
We work in short, reviewable stages so you can see progress and steer priorities. How we work
- 1Assess the estate
- 2Prioritise risks
- 3Stabilise operations
- 4Monitor and improve
What you receive
Clear outputs and a shared definition of done.
- An infrastructure, dependency, and access inventory
- A prioritised health, risk, and remediation report
- Monitoring, backup, patching, and recovery procedures
- Operational documentation with ownership and escalation routes
Technology
Tools selected for the task.
We choose the technology after understanding your requirements, existing systems and who will maintain the solution.
Before we begin
Common questions.
Useful starting points for your first conversation with us.
Can you support our existing infrastructure?
Yes. We begin with a discovery and access review covering servers, databases, virtualisation, cloud services, current suppliers, known issues, and business-critical workloads. The findings define the support boundary and the first stabilisation priorities.
Do you support both SQL and NoSQL databases?
Support can cover relational platforms such as MySQL, PostgreSQL, Microsoft SQL Server, and Oracle, alongside agreed NoSQL platforms. The exact scope depends on versions, architecture, access, workload, and the level of administration required.
Can infrastructure support include monitoring and recovery?
Yes. We can scope monitoring, alert ownership, backup checks, restore testing, patch coordination, and incident escalation. Coverage windows and response expectations are documented before support begins.
Do you support Linux and Windows servers?
Yes. We support common Linux distributions and Windows Server environments, along with databases and virtualisation.
Can support be on a schedule?
Yes. We agree coverage hours, response times and the systems included in a support plan.
Let’s talk
Let’s talk about Infrastructure services.
Tell us what you want to achieve and the right team will get back to you with practical next steps.